®The challenge
Support teams answer the same questions every day, and customers wait for replies outside business hours.
AI customer support assistant
A chat assistant that answers customer questions from your own content and hands over to a person when needed.
What this project involves
Most support teams answer the same questions every day. An AI assistant can answer them instantly from your help articles, policies and product data, and pass anything unclear to your team.
What we deliver
- Assistant trained on your own content through retrieval
- Website, app or WhatsApp chat interface
- Hand-over to a person with the full conversation
- Accuracy testing and usage dashboards
- Controls for cost and data privacy
Our solution
An AI assistant that answers from the company's own help content and hands over to a person when unsure.
- Answers grounded in your own documents
- Website, app and WhatsApp chat
- Hand-over with full conversation history
- Accuracy tests and cost controls
The results
The assistant is designed to answer common questions instantly, day and night, so the support team can focus on complex cases.
Built with our six-step process, from discovery to launch and support.
See how we workRelated projects
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Cross-platform consumer app
One Flutter or React Native codebase for Android and iOS, with accounts, payments and notifications.
Casual mobile game
A Unity game taken from playable prototype to store release, with ads and in-app purchases.
Tell us what you want to build
- We reply within 24 hours on business days.
- info@lycrosys.com
- +91 82002 92039
- WhatsApp: +91 82002 92039
- 205, Possible Triangle, Opp. Sanskar Sanidhya, Mavdi Bypass Road, Rajkot, Gujarat 360004, India